IGNOU Helpline Number 2026: If you are an IGNOU student and need help with admission, re-registration, examination forms, assignments, results, study material, ID cards, grade cards, or other university-related issues, you can contact the Indira Gandhi National Open University through its official helpline numbers and student support services.

IGNOU has a dedicated Student Service Centre (SSC) for student enquiries and support. The university also provides separate contact numbers for examination-related matters, study material, registration, evaluation, and other services. Using the correct contact number can help you reach the appropriate department more quickly.

The main IGNOU Student Service Centre enquiry numbers currently listed by the university are 011-29572513 and 011-29572514. IGNOU’s official contact page also lists additional SSC numbers and department-specific telephone numbers for different student services.

This article provides the IGNOU helpline number, important department-wise contact numbers, grievance options, email addresses, and useful links that students can use when they need assistance.

IGNOU Helpline Number 2026

For general student enquiries, you can contact the IGNOU Student Service Centre.

The Student Service Centre handles student support and general enquiries. IGNOU’s official Student Service Centre page currently lists 011-29572514, 011-29572516, 011-29572511, 011-29572504 and 011-29572505, while the university’s contact page specifically lists 011-29572513 and 011-29572514 as Student Enquiry Numbers.

Because IGNOU has several departments handling different services, students should use the department-specific number when their problem concerns examinations, results, assignments, registration, or study material.

IGNOU Student Service Centre Contact Number

The Student Service Centre, commonly known as SSC, is one of the main support points for IGNOU learners.

Students can contact the SSC for general student enquiries, student support services, pre-admission enquiries and many administrative concerns.

The main student enquiry numbers listed by IGNOU are:

011-29572513

011-29572514

The official IGNOU contact page lists the university office timing as 9:30 AM to 6:00 PM, Monday to Friday. Students should keep the nature of their query, enrolment number and relevant programme information ready when contacting the university.

For email communication with the Student Service Centre, IGNOU lists ssc@ignou.ac.in. The Student Service Centre is located at IGNOU Headquarters, Maidan Garhi, New Delhi – 110068.

IGNOU Admission and Registration Helpline Number

If your issue is related to admission, registration, re-registration, elective changes, address changes or credit transfer, you may need to contact the Student Registration Division rather than the general enquiry line.

IGNOU lists the following Centralised Student Registration Cell contact:

011-29571528

The official email listed for the Centralised Student Registration Cell is:

csrc@ignou.ac.in

The Student Registration Division is responsible for several registration-related processes, including online admission, re-registration, elective change, address change and credit transfer.

Before contacting the registration department, students should keep their enrolment number, programme name, admission session and details of the issue ready.

IGNOU Examination Helpline Number

Students often need assistance with examination forms, hall tickets, examination centres, datesheets, entrance tests, re-evaluation and examination results.

IGNOU’s Student Evaluation Division provides separate contact numbers for different examination-related services.

For examination forms, hall tickets and entrance-test-related matters, IGNOU lists:

011-29572209

011-29572202

011-29532088

For programme-specific evaluation matters, the university lists separate telephone numbers. Certificate and Diploma programmes can be contacted at 011-29572208, while BA, B.Sc. and B.Com programmes are listed under 011-29572211. Masters programmes and several specified Bachelor’s programmes are listed under 011-29572212.

Because examination-related issues can be time-sensitive, students should check the official IGNOU website and examination notifications before contacting a department.

IGNOU Assignment Helpline Number

If you have a problem related to assignment marks or assignment-related records, IGNOU provides a separate contact.

The official Student Evaluation Division information lists the following number for assignment marks:

011-29571319

Students should keep their enrolment number, programme code, course code and relevant assignment information ready when contacting the department.

If the issue concerns the submission of an assignment rather than marks, students should also check the instructions provided by their Regional Centre or Study Centre because assignment submission procedures can vary according to the programme and applicable session.

IGNOU Project Helpline Number

IGNOU students enrolled in programmes that require projects, field work or dissertations may need to contact the relevant department for project-related issues.

IGNOU lists the following numbers for project marks and related matters:

011-29571321

011-29571324

For project-related queries, it is useful to keep your enrolment number, programme code, course code, project title and approval details available.

IGNOU Practical Marks Helpline Number

For practical marks-related queries, the official IGNOU Student Evaluation Division lists:

011-29571305

Students should provide their enrolment number and programme details when contacting the university regarding practical marks.

If your concern is about the practical examination schedule or centre rather than marks, check the relevant examination notification and contact the appropriate examination department.

IGNOU Study Material Helpline Number

If you have not received your printed study material or have a problem related to study material distribution, IGNOU’s Material Production & Distribution Division provides dedicated contact numbers.

The official IGNOU contact page lists:

011-29572008

011-29572012

011-29572013

Additional numbers include:

011-29534521

011-29572002

Students can use these numbers for study-material-related enquiries.

Before contacting the department, check your study material status and confirm your registered address. This can help identify whether the issue concerns dispatch, delivery or student-record information.

IGNOU Result Helpline Number

IGNOU provides separate contacts for different programme categories under the Student Evaluation Division.

For Certificate and Diploma programmes, the listed number is:

011-29572208

For BA, B.Sc. and B.Com programmes:

011-29572211

For Masters programmes and several specified Bachelor’s programmes:

011-29572212

These numbers are listed by IGNOU for evaluation-related services.

If your result is not updated, keep your enrolment number, programme code, course code and examination session ready before contacting the university.

IGNOU Grade Card and Marks Verification Helpline

Students who have questions about grade cards, marks statements or certificate verification may need to contact the relevant Student Evaluation Division section.

IGNOU lists 011-29572210 for verification of educational certificates and related services. The university also lists 011-29571524, 011-29572210 and 011-29572224 for transcript and degree certificate verification-related services.

For grade-card issues, students should first check whether the concerned assignment, theory examination and practical marks have been updated before contacting the university.

IGNOU Degree and Certificate Helpline Number

Students who have questions about degree certificates, diploma certificates, convocation or related services can contact the relevant IGNOU department.

The official Student Evaluation Division lists:

011-29572224

011-29535438

for issuance of degree certificates and related services.

For certificate-related communication, students should mention their programme, enrolment number, year/session of completion and the exact service required.

IGNOU Grievance Helpline and iGRAM

If you have already tried the relevant department and your issue remains unresolved, IGNOU provides an online grievance mechanism known as iGRAM, or IGNOU Grievance Redressal and Management.

The iGRAM portal allows registered students to submit a grievance and track its response status. IGNOU describes the platform as a system designed to provide quick resolution of student problems.

Students can use iGRAM for issues involving student services, administrative problems and other grievances.

When submitting a grievance, provide complete and accurate information. Include your enrolment number, programme details, Regional Centre if applicable, a clear description of the problem and any relevant details.

The official iGRAM information also states that only registered IGNOU students are allowed to submit grievances through the portal.

Important IGNOU Links and Information

The following table can help students quickly find the relevant IGNOU service.

The numbers above are based on IGNOU’s official contact and Student Evaluation Division information. Students should verify department-specific information on the official IGNOU website if a number or service changes.

What Information Should You Keep Ready Before Calling IGNOU?

Before calling an IGNOU helpline number, it is better to keep your basic student information ready.

You may need:

• IGNOU enrolment number
• Programme name and programme code
• Course code
• Admission session
• Examination session, if applicable
• Regional Centre details
• Study Centre details
• Details of the problem
• Transaction or application details, if related to a payment
• Screenshot or supporting information, if you need to submit a grievance

Providing complete information can make it easier for the concerned department to understand your problem.

For example, if you are calling about a missing assignment mark, simply saying “my marks are not updated” may not be enough. Mention your enrolment number, programme, course code and examination session.

How to Contact IGNOU for a Complaint?

If your issue cannot be resolved through normal student support, you can submit a complaint through the IGNOU iGRAM portal.

The general process is:

1. Open the official IGNOU iGRAM portal.
2. Select the option for submitting a new query or grievance.
3. Select the appropriate grievance category.
4. Select the relevant subject.
5. Enter the details of your problem.
6. Provide your student information accurately.
7. Submit the grievance.
8. Keep the grievance details for future reference.
9. Use the grievance tracking option to check the response status.

IGNOU’s official FAQ describes iGRAM as a portal developed for students to lodge grievances and provides the basic process for submitting a query or grievance.

Should You Call IGNOU or Submit a Grievance?

The answer depends on the nature of your problem.

For a simple enquiry, calling the Student Service Centre may be appropriate. For example, you may want to know which department handles a particular service.

For a specific issue that requires an official response or record, submitting a grievance through iGRAM can be more appropriate.

For examination matters, use the relevant examination contact where possible. Similarly, study-material problems can be directed to the Material Production & Distribution Division, while admission and registration issues can be directed to the Student Registration Division.

Using the correct department can help avoid unnecessary delays.

IGNOU Regional Centre Contact Numbers

IGNOU also operates Regional Centres across India. Regional Centres can be important for matters connected with local student support, counselling, assignments, study centres and other regional services.

The official IGNOU contact page provides Regional Centre contact details, including telephone numbers for different locations. For example, the page lists Delhi, Jammu, Srinagar, Jaipur, Raipur, Shimla and many other Regional Centres.

Students should contact the Regional Centre to which they are assigned when their problem specifically concerns regional services.

If you are unsure which Regional Centre applies to you, check your admission records or student account before contacting the Regional Centre.

Important Tips When Calling the IGNOU Helpline

IGNOU serves a very large number of learners, so students may not always receive an immediate response.

Before calling, check the official website for the latest notification related to your issue. Many common questions about examinations, admission, assignments and results are answered through official notifications and online services.

It is also useful to write down your question before making the call. Keep your enrolment number and programme details available.

If your issue involves a payment, keep the transaction ID, payment date and amount available.

If the issue is related to an examination, mention the examination session and course code.

If your problem is unresolved after contacting the concerned department, consider submitting a formal grievance through iGRAM.

FAQ about IGNOU Helpline Number 2026

Conclusion

The IGNOU helpline system provides different contact numbers for general student enquiries, admission and registration, examinations, assignments, study material, results, projects, practical marks, degree certificates and other services.

For a general student enquiry, the main numbers to remember are 011-29572513 and 011-29572514. For registration-related matters, students can contact the Centralised Student Registration Cell at 011-29571528. Examination, assignment, result and study-material issues have separate department-specific contact numbers.

If your problem is not resolved through the normal support channels, IGNOU’s iGRAM grievance portal provides an online method for submitting and tracking a grievance.

Before contacting IGNOU, keep your enrolment number, programme code, course code, admission session and relevant documents or transaction details ready. Most importantly, use the contact number of the department related to your particular issue rather than relying only on the general helpline.

IGNOU contact details can change from time to time, so students should also check the official IGNOU Contact Us and Student Service Centre pages for the latest information before making a call.